SYSTEM REPORT18 Office supplies logistics at Dimerc Office Chile’s largest B2B distributor of office supplies added a three-level pick module and a high-speed shipping sorter to its distribution center. The result was a 30% increase in productivity. FEATURES READER SURVEY 30 The Pallet Report: Users want more services and support Amid the reshaping of manufacturing and distribution supply chains, Modern’s annual survey suggests that pallets remain critical to efficient and timely operations. BEST PRACTICES 36 5 pallet design and usage trends The latest pallet trends are focused on enhancing strength, durability and sustainability. 42 WMS takes on automation orchestration Find out why this matters to e-commerce intensive operations and why orchestrating automated zones with people-focused processes is next for WMS. EQUIPMENT REPORT 48 AGVs: Meet your autonomous mobile coworkers Capable of learning, adapting and decision-making, autonomous industrial vehicles of all kinds could become fundamental fixtures of warehousing and distribution operations.