行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer profitability

estimating the profit retained on business with a specific customer.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer relations management (CRM)

Syn:customer relationship management.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer relationship management (CRM)

A marketing philosophy based on putting the customer first. Involves the collection and analysis of information designed for sales and marketing decision support (in contrast to enterprise resources p lanning information) to understand and support existing and potential customer needs. Includes account management, catalog and order entry, payment processing, credits and adjustments, and other funct ions. Syn: customer relations management....

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer satisfaction

The results of delivering a good or service that meets customer requirements.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer segmentation

The practice of dividing a customer base into groups of individuals who are similar in specific ways relevant to marketing. Traditional segmentation focuses on identifying customer groups based on dem ographics and attributes such as attitude and psychological profiles....

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service

1) The ability of a company to address the needs, inquiries, and requests of customers. 2) A measure of the delivery of a product to the customer at the time the customer specified.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service level

Syn: customer service ratio.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service life cycle

In information systems, a model that describes the customer relationship as having four phases: requirements, acquisition, ownership, and retirement.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service management (CSM)

A process that enables a business to offer post-purchase service and information to the customer.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service ratio

1) A measure of delivery performance of finished goods or other cargo, usually expressed as a percentage. In a make-to-stock company, this percentage usually represents the number of items or dollars (on one or more customer orders) that were shipped on schedule for a specific time period, compared to the total that were supposed to be shipped in that time period. Syn: customer service level, fill rate, order-fill ratio, percent of fill. Ant:stockout percentage. 2) In a make-to-order company, usually some comparison of the number of jobs or dollars shipped in a given time period (e.g., a week)...

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer service representative (CSR)

Personnel assigned to customer relations who answer customer questions and provide technical support.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer share

In marketing, a measurement (usually a percentage) of how many potential customers are attracted to a brand. It is a measurement of the recognition of the brand in the marketplace and the predispositi on of the customer to buy the brand when presented with a choice of competing brands....

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer surveys

Devices such as interviews or questionnaires designed to collect user data and preferences about product or service characteristics.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer tolerance time

The amount of time potential customers are willing to wait for the delivery of a good or a service. Syn: demand lead time.

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行走的孤狼 发起了提问 2016-08-11 00:00

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问答 customer/order fulfillment process

A series of customers' interactions with an organization through the order filling process, including product/service design, production and delivery, and order status reporting.

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