1) In transportation, theease with which a carrier provides service from one point to another. 2) In warehousing, the ability to get to and within the point of storageeasily.
The characteristics of a good or service that are viewed as being important in addressing the needs of the customer. See: house of quality.
顾客定义特征—被认为是对满足顾客需求非常重要的产品或服务的特征。参见: house of quality。